Processes certified to
ISO 17100, ISO 18587 & ISO 9001

Table of contents:

Requirements-based processes and quality assurance

Quality and risks in the translation process

Certifications and relevant standards in the translation industry

Actively helping to shape industry standards

We believe that the customer’s specific quality requirements take top priority, which is why we tailor each translation workflow to your exact needs and project specifications. The aim is always to deliver a translation product that fulfils all the customer requirements and to design the production process accordingly so that the risks of translation errors identified in advance are reduced as much as possible.

Our quality assurance measures at a glance:

Our multi-stage quality assurance process, based on the relevant ISO standards (ISO 17100, ISO 18587) and supplemented by our own comprehensive measures, regularly exceeds our customers’ expectations, without any additional costs. Our quality assurance begins even before the actual translation project, with the careful selection of our native-speaker professional translators and the training of our project managers.

As a family-run company, we are aware every day of our responsibility to our customers, internal and external employees, and partners. It’s important to us that our clients feel well taken care of and have confidence in us. Being highly focussed on the customer, creating long-term partnerships, promoting sustainable employee loyalty and work concepts, and communicating respectfully at all times are important values for us and really help keep the quality high at all service levels:

• Maximum security: Our certified processes guarantee the very highest reliability and consistently high quality.
• Customised processes: All our processes and documentation are tailored precisely to your requirements.
• Minimising risks with quality checks: Multi-stage, customer-specific steps to check the quality ensure that it is consistently high.
• Using qualified specialists: Our translators, revisers, post-editors and project managers demonstrably fulfil the requirements of ISO 17100 and ISO 18587 as well as our own strict standards.
• Continuously optimising processes: By regularly reviewing and improving our work processes, we never tread water when it comes to quality and efficiency.
• Quality-focused project management: We verify compliance with all requirements before every delivery.
• Goal-orientated and proactive communication: At the start of every project, we fine-tune the requirements, expectations and framework conditions and always have a forward-looking solution ready to prevent delays and optimise process steps.
• Project analysis: Each project is analysed in advance so that potential difficulties are not just identified when the text is being processed and reliable information can be provided on the processing time and costs. A feasibility analysis determines whether texts are suitable for machine translation.

Even though our processes are standardised, naturally we tailor our quality assurance to your individual requirements. We can design different translation processes and quality assurance steps for individual departments, text types or temporary requirements.

Contrary to the trend of working in teams with divided responsibilities and changeable staff, we rely on a holistic, excellently qualified project management team with permanent contact persons, permanent substitutes and permanent translation teams for our customers. We value employees who think pro-actively and are highly trained in all areas of project management, customer communication and the technologies used. These firm requirements help to eliminate errors from the outset and to deliver excellent results.

Anyone purchasing a product or service expects it to be delivered in accordance with the agreed requirements and conditions. This applies to the smallest screws, which need to be a certain length and fit certain nuts, or entire production systems that need to manufacture a certain number of products per hour without downtime. And it applies equally to the translation product and the translation service provided by the service provider. All of the client’s requirements have to be met for the correct quality levels to have been delivered. In practice, this means, for example, that the translation contains the specified terminology, units of measurement are localised as required, there are no spelling or content errors and the translation was delivered on time via the desired channel.

Are you unsure which requirements apply to your translations? Our experts will be happy to advise you on developing translation project specifications in accordance with DIN ISO 11669.

Complying with customer requirements is also relevant for another reason: incorrect translations represent a risk for companies. While the risk in internal company communication can be considered fairly low, errors in a flyer produced in a print run of thousands can have negative economic consequences. Translation errors in operating instructions or instruction leaflets can lead to property damage or even personal injury, so the risk here is considered very high.

Would you like to learn more about how the right risk assessment can save you valuable resources and reduce costs? Our specially trained quality and risk experts will be happy to answer your questions.